JT Taylor, MS, MBA

Who is JT Taylor?

JT Taylor is an operations executive and founder. He describes his work as business integration: installing the systems, software, and operating structure that let a company function without depending on its owner's continuous attention.

He has spent more than fifteen years in C-suite operational roles, working on organizations representing over $1B in cumulative revenue, across Service-Based, Home Services, Hospitality, Medical, Wellness, Fitness, Consumer Packaged Goods, Real Estate, Law, Ecommerce, Construction, and Education. He holds an MS and an MBA in Entrepreneurship & Marketing Innovation.

He is the founder of three companies: Notebook of a COO, which trains and embeds operators in small businesses; the National Board of Operations, a standards body and credentialing authority for the operations profession; and Helm Social, an interest-based social platform.

What does he actually do?

The recurring observation across twelve sectors is that operating failures are structural rather than personal. Notebook of a COO puts it directly: every fire in a business is a missing system wearing a costume. Owners rarely lack knowledge. They lack the capacity to install what they already know.

The work therefore produces artifacts rather than advice: documented processes, KPI structures, hiring and onboarding systems, and software configured to enforce them. The test of the work is whether it still runs after the engagement ends.

Why build a standards body?

Because operations is the only major business function without one. Accounting has the CPA. Project management has the PMP. Human resources has SHRM certification. Operations, the function that determines whether any of the others actually execute, has no independent standard and no credential that means the same thing to two different employers.

The National Board of Operations was formed to close that gap, with two design constraints. The standard is published openly and revised on a stated schedule. And assessment is separated from instruction, so no candidate is ever required to buy preparation materials from an affiliated provider. The organization is in formation; the standard is being drafted in the open.

Areas of focus

• Operations standards and professional certification
• Operations systems and SOP design
• Fractional COO and operational leadership
• Business scaling and operational due diligence
• Entrepreneurship

Credentials and background

Education

MS · MBA, Entrepreneurship & Marketing Innovation

Experience

15+ years in C-suite operational roles

Scale

$1B+ cumulative revenue scaled

Sectors

12, from home services to healthcare to construction

Companies founded

3